The following policies attempt to insure that advisors will be available to you and others equally:
During a normal week, you may sign up for 3 appointments.
During exceptionally busy weeks, you may sign up for 1 appointment.
If you miss (fail to show up for) a total of 2 appointments, you will lose the ability to sign up via the website for the rest of the year.
If you must cancel an appointment, please do so promptly — at the minimum 1 hour 30 minutes in advance.
Appointments cancelled later than this will count as missed appointments — with the following exception:
Timely Cancellations: EXCEPTION
An appointment held 25 minutes or less and cancelled at least 30 minutes prior to an appointment will not count as a missed appointment.
Software has bugs. Life has glitches. If you feel we have made a mistake, or that you have missed an appointment due to special circumstances, please contact us by phone or e-mail.